TERMS OF USE
PLEASE READ THE FOLLOWING TERMS BEFORE CONTINUING TO USE THIS WEBSITE OR PURCHASING A PRODUCT OR SERVICE.
Please cease using and accessing the site immediately if you do not agree to these terms.
This site’s Privacy Policy confirms how we collect, use and store data. It also forms and acts as a part of these Terms of Use.
All visitors to https://www.louise-anne.co.uk will be referred to as “User”, “You”, or “Your”. You may also be referred to as a “Client” if purchasing a product or service. Your access and use of our website, https://www.louise-anne.co.uk (herein referred to as “site” or “website”) purchases of products and services from Louise Anne (herein referred to as “The Company”, “us”, or “we”) is subject to and bound by the following terms and conditions (“Terms of Use”) and all applicable laws. You accept the Terms of Use by accessing and browsing the site or making a purchase.
This site is intended to be used by persons aged 18 years or older. If you are under 18, you should not access or use this website.
This site is directed toward people residing in the United Kingdom. The content may not be available or appropriate in other locations.
The content found on this website is written in English, and we accept no responsibility for any translations.
We hold the right to revise the Terms of Use and will do so by updating this document. Therefore, you are bound by any revisions and should periodically visit this document to review the latest and current Terms of Use to which you are bound.
1. COPYRIGHT
You agree that this site, and all its content, including videos, training materials, products, services and/or other materials, are made available by Louise Anne (the “Company”) and other third parties (collectively referred to as the “Content”). All content and information supplied are maintained for your personal use by The Company. All content provided remains the property of The Company and/or its third-party providers at all times. You agree that The Company content shall include: all proprietary videos, HTML/CSS, Javascript, graphics, voice, sound recordings, artwork, photos, documents, and text, as well as all other materials included on or off the site, excluding materials provided by a third party.
Subject to your compliance with this document, The Company hereby grants you a limited licence. This licence is non-exclusive, non-transferable, and non-sublicensable and gives you access to view and use the content solely for your personal use. No Company Content is permitted to be copied, reproduced, republished, uploaded, posted, transmitted, distributed, or used for public and/or commercial purposes or downloaded unless The Company grants express written permission. Modifying or using any of the content for any other purpose is a direct violation of copyright, including other proprietary rights of The Company and other authors who may have created materials. Violation of these rights may become subject to monetary damages and penalties. You are not permitted to distribute, modify, transmit or use the website’s content or any other content provided, including any and all software, tools, graphics and/or sound files, for public or commercial purposes without The Company’s express written permission.
You must receive a reply or written permission from The Company to be permitted to repurpose, copy and/or modify any of this site’s content on other content provided. Should you wish to use or feature any of the content on this site or other content provided, please contact louise@louise-anne.co.uk to make a request.
If you are granted permission to share any such content via your request, we ask that you please provide copies or links to the specific website page or article you publish. Doing so will allow us to share the featured content with our audience creating further engagement for The Company and yourself. For all copyright requests, please contact Louise via louise@louise-anne.co.uk
2. DATA SECURITY
The Company will maintain reasonable efforts towards restricting unauthorised access to our data and files. However, no system can be entirely impenetrable, whether password protected or not.
You acknowledge that it may be possible for an unauthorised third party to gain access, view, copy, modify, or distribute data and files you may store or provide to The Company personally and through its website. Your continued use of this site is entirely at your own risk.
The Company will not intentionally disclose any personally identifiable information about you to third parties, except in circumstances where The Company, in good faith, believes such disclosure is necessary to comply with law or to enforce these Terms of Use.
Using this site also signifies your acceptance of The Company’s Privacy Policy. If you disagree with this Privacy Policy, in whole or part, please do not use this site.
Under GDPR rules, The Company adheres to keeping and storing client data on file for one year after a contract ends. After this time, any data will be disposed of permanently and unretrievable.
3. SITE OPERATION
Access to this Website is provided free of charge on an “as available” basis. The Company shall not be liable if you cannot use or access it for any reason. We reserve the right to withdraw, suspend or restrict the content at any time. Where possible, we will aim to give you reasonable notice if the site is to be suspended or if long periods of downtime are expected.
We cannot guarantee that this site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. It is highly recommended that you use readily available anti-virus protection software.
4. PRIVACY POLICY
Our website has its own privacy policy, last updated on 03rd April 2023. You can access the Privacy Policy at https://www.louise-anne.co.uk/privacy-policy.
5. SERVICES
We provide personal development and support through online and self-study courses, workshops, and coaching sessions and programmes (“Services”). You can find further details of our services on our website and social media channels.
When you purchase any of our services or products, you are confirming that you are over the age of 18 and that you are capable of entering into a legally binding contract. You also confirm that all information you provide to us is true and accurate. You agree to keep access details, including login and password details to the website and other services, private and confidential. You will not share, disclose, assign, sell or licence any part.
During your access to services, you may review and make decisions concerning your personal life, business, career, finances, lifestyle, education and development or health and wellness. You accept that subsequent decisions, implementation and actions will be your sole responsibility.
You agree that you will not hold The Company accountable or liable for your failure to make decisions, take action on plans or strategies, or for any expected results, whether direct or indirect, which arise out of your access to and/or use of the provided services. You acknowledge that The Company provides products and services designed to provide you with materials and information to support and assist you in developing yourself or, where applicable, your business. These services are not considered a substitute for professional counselling or other therapy-based services. If you seek medical or other professional help concerning your mental health, or if you’re unsure about your mental capacity to use the services, you agree to seek advice from a relevant medical professional and inform The Company if appropriate and suitable.
6. SESSIONS
1:1 Sessions will take place remotely via Zoom or other online meeting facilities, and you will be responsible for ensuring that you have all the necessary resources, including software, to access the service.
If you cannot attend your scheduled session, you will be responsible for contacting us to cancel your session via louise@louise-anne.co.uk.
You are permitted to cancel and reschedule a session up to 48 hours before the scheduled start time. If you fail to cancel your scheduled session within this time frame, you forfeit the right to that session and may be subjected to a cancellation fee.
You must reschedule any cancelled sessions within two weeks of the originally scheduled date, subject to availability, unless we agree otherwise.
We respect your time and therefore ask that you also respect ours. On this basis, if we are waiting for you any longer than fifteen minutes into a scheduled session start time, The Company reserves the right to treat you as a no-show. In that situation, you forfeit your right to that session.
If The Company should need to cancel a scheduled session, we will aim to notify you as soon as possible to reschedule the session at a mutually convenient time.
Should you, for any reason, require any further contact or support in addition to services already provided, then such communications will be in addition to the services agreed. Additional support and services may be subject to further fees, and another agreement will need to be arranged with separate terms for payment.
If the service you have purchased includes group calls or meetings, we will deliver the session(s) via online meeting facilities or telephone. The Company will confirm the date and time by email, and you will be responsible for attending any scheduled sessions included with the service as agreed. We regret to inform you that no alternative or replacement dates can be offered if you are unable to attend a group session or meeting for whatever reason.
7. LIFETIME ACCESS
If the client purchases a product, service or program that is stated as ‘lifetime access’, this will mean for the lifetime of the product or program, not the lifetime of the client.
The Company reserves the right to cancel products and programs but commits to giving the client at least six months’ notice of such terminations. The client will be given the option to download any files permitting the program for their ongoing personal use; however, The Company maintains the copyright as stated in section 1 above.
8. COMMUNITY STANDARDS
Everyone accessing our Website, social media channels, groups, and services have a right to feel safe and comfortable. You agree to conduct yourself reasonably and responsibly when accessing any of our public/private groups, channels or Services, including sessions, and not to act in any manner that could cause offence, distress or alarm to others.
When you access any of our services or content, you agree to not use your access for:
- Any unlawful purpose.
- Record any content for personal use or otherwise.
- Capture, screenshot or share images with others or include another person without that individual’s consent.
- Upload, post, transmit or make content available that is:
- Deemed defamatory, libellous, obscene, demeaning or causes offence to another individual, regardless of whether it is intended.
- Disclose personal sensitive or confidential information about another person.
- Spreading fear, threatening or causing an individual to feel harassed.
- Classed as advertising or spam.
If we deem you to have acted or are acting as described above, we will exclude you from the session or meeting. The Company shall arrange a separate meeting with you to discuss the matter further and determine whether or not you should be removed and/or excluded permanently. The Company will make this decision at our discretion.
If you become aware of inappropriate behaviour, comments, or content being shown or displayed within our groups, website, or during the delivery of any of our services, you agree to notify us as soon as possible
9. PAYMENTS
The fee for your chosen service or product is displayed on any sales/product pages and during the checkout process. If a product or service is not purchased through our website, then a fee will be agreed upon via written confirmation before you complete the purchase. Time for payment of the agreed Fee/s shall be of the essence and should be made without deductions, set off, or any form of withholding except when required by law. All payments need to be cleared before you are entitled to access the purchased service or product.
If you decide to pay via a credit/debit card, you grant The Company authorisation to charge your chosen payment method. If your payment method fails or is rejected and you have already received access to the selected product or service, you agree to provide full payment of the outstanding fee within seven days.
We reserve the right to be able to change our product and service Fees at any time and will be binding upon the date purchased as displayed on our website or other agreements made. Any changes to fees will not affect the cost of products and services already purchased unless they are subscription based. Where a product or service is subscription-based, The Company will notify you in good time of any planned changes that may affect future payments.
9.1 INSTALMENTS
If an arrangement has been made to accept payments of any Fee via an instalment plan, you agree to:
Set up a direct debit, standing order or similar payment method to cover the agreed instalment payments.
To provide payment of the instalments as and when they fall due, in accordance with the agreed instalment plan at the purchase time.
You understand and accept that you remain responsible for the instalment payments until the balance has been paid in full.
9.2 Late Payment
Where payments of the fee are beyond seven days overdue, The Company will be entitled to withhold delivery of services and products until the amount due is cleared. The Company will add interest to your account daily at a calculated rate of 8% over the Bank of England’s base rate on the outstanding balance from the due date until payment is received. Any discount or agreed promotional prices will cease to apply, and you will be responsible for the total original cost.
Should any payment surpass 30 days of its due date, we will invoke our right to instruct a collection agency or legal agent to seek recovery of the outstanding amount, along with any reasonable costs incurred in taking such action.
10. REFUND POLICY
Should you decide to purchase a coaching program or any personalised product from this Company, you will have entered into a contract with The Company at the point of purchase. Should you change your mind about your purchase, you will be entitled to a refund for the 14 days following the purchase date. Should your coaching course or program start within 14 days and you decide to cancel, The Company will refund you minus any reasonable fees for coaching sessions or the value of services rendered. The Company will calculate deductions on a pro-rata basis.
If you make an electronic or masterclass purchase, you will be given access to the products at the point of sale. You agree to receive such products immediately and will lose your right to cancel and your right to a refund.
In light of our refund policy, we will accept no chargebacks or threatened chargeback claims from your debit or credit card provider. If you have concerns with the services or products provided, then you agree to notify us per the terms outlined in this document.
If you do not contact us before pursuing a chargeback claim, you accept that such action will breach these Terms. You will be liable to indemnify us for the repayment of any charges, costs or fees imposed on us by your debit/credit provider or our merchant service provider as a result of your actions, along with reasonable expenses accrued for dealing with the matter, calculated at a rate of £100 per hour.
11. TERMINATION
The Company reserves the right to terminate our agreement and your access to any services with immediate effect, should you:
- Breach your obligations as stipulated in these terms.
- Fail to provide payments for any sum due as and when it becomes due.
- Act or behave in a way we reasonably consider may have a detrimental effect on our business or reputation.
- Fail to positively engage with the services provided or impair the delivery of services.
- Fail to abide by any of these Terms.
Upon termination for any reason: Terms which expressly or by their nature relate to a period after services have been rendered, delivered or terminated will remain in full force and effect.
Unless we agree otherwise, you will no longer be permitted to access or use private groups, sessions, or other content. You will immediately cease to use, either directly or indirectly, any content and/or confidential information belonging to The Company and shall immediately destroy or return to The Company any copies in your possession.
12. DISCLAIMERS
During your access to our website, groups or services, you will remain fully responsible for your personal health and well-being. Our products or services are deemed an alternative or complementary form of self-care, not a replacement for any other existing medical treatments you may be receiving.
You agree that should you have concerns concerning your health, diet, medication or any medical conditions, you will seek the advice of a qualified medical practitioner. We are not qualified medical practitioners and therefore do not provide any medical consultation or other advice relating to medical, psychological, psychiatric or health conditions. Should you require information or assistance concerning any medical or health-related issue, we recommend that you seek the advice of a qualified medical practitioner.
When purchasing products and services, you will have access to content designed to benefit you. It is your responsibility to take action on the necessary steps to implement the information you have received; this includes utilising any skills or tools shared. Your success and results depend on factors outside of our control, and we regret that we cannot guarantee that you will achieve any particular results or success. We have made every effort to represent the services accurately.
All information provided by The Company or available on our website is for general purposes only. No content on our website constitutes advice and, therefore, should not be taken or interpreted as such. The responsibility is yours to ensure that any content, goods or services The Company provides meet your specific needs, expectations or requirements.
The Company may display feedback or testimonials from customers and clients as examples of their experiences in connection with our products or services. This content does not guarantee that any current or future customers and clients will be entitled to receive the same benefits or results.
13. COMPLAINTS OR CONCERNS
If you have concerns about The Company or any of our services and products, please email us at louise@louise-anne.co.uk. You agree to give us a reasonable amount of time to investigate and resolve your concerns before taking further action. Other actions include stopping payment or making any chargeback or similar claim.
If you experience a fault or other issue with our service, please email us immediately at louise@louise-anne.co.uk. We shall endeavour to remedy any problems as quickly as possible. You may be entitled to a full or partial refund if we cannot fix specific issues. Please get in touch with your local Citizens Advice Bureau to obtain further information concerning your consumer rights.
14. JURISDICTION AND DISPUTE RESOLUTION
The laws of England & Wales govern these Terms of Use. The Courts of England & Wales have exclusive jurisdiction for any matters and proceedings arising out of your connection with The Company and its website.
No failure to actively enforce any provision of these Terms shall constitute a waiver, diminution or limitation of any right.
Where any part of these Terms is deemed invalid or unenforceable for any reason, then that provision shall be struck out, and the remaining provisions shall remain valid and enforceable.
Last Updated: 03rd April 2023